Overview
CoSupport AI is an AI-powered customer service platform designed to automate support operations, reduce ticket resolution time, and improve customer experience across multiple channels like chat, email, social media, and helpdesks. It trains on a company's historical support data to provide accurate, multilingual responses.
Key Features
- AI Agents & Assistants: Automate repetitive customer queries and assist human agents with real-time suggestions.
- Multilingual Support: Handle customer inquiries in over 40 languages automatically.
- No-Code Setup: Configure and deploy AI agents quickly without technical expertise.
- Seamless Integrations: Connects with major helpdesk platforms including Zendesk, Freshdesk, Zoho, and Intercom.
- Enterprise-Grade Security: ISO 27001 certified, GDPR and CCPA compliant with dedicated servers.
- USPTO-Patented Architecture: Built on a proprietary generative architecture designed to prevent hallucinations.
- Business Intelligence: Turn customer interactions into actionable insights.
- Transparent Pricing: Offers resolution-based, server-based, and response-based pricing models.
Use Cases
- Customer Support Automation: Resolve up to 90% of repetitive requests like FAQs and order tracking.
- Pre-Sales Automation: Automate order tracking, returns, and pre-sales queries for eCommerce.
- Internal AI Copilot: Enhance internal support and agent productivity.
- Industry Solutions: Designed for SaaS, eCommerce, Education, Financial Services, and BPO sectors.
Target Users
CX leaders, support teams, operations managers, and businesses needing secure, scalable AI automation for customer service.
